Frequently Asked Questions

Clearance Process

Q. Are the HairMax laser devices cleared by the FDA?

A. The HairMax submissions utilized a 510K medical device format and were designed as double-blind, multi-center, control device studies to prove efficacy. Based on this submission, In January 2007 the FDA Cleared the HairMax LaserComb for marketing  for the treatment of AGA in both males and females.*

Use in Females

Q. Can the Hairmax laser devices be used on both male and females?

A. The HairMax laser devices are indicated for the treatment of AGA in both males and females*.

Clinical Study on Efficacy

Q. Have the result of the clinical trial been published?

A. The results of 4 recently conducted clinical studies performed with the HairMax LaserComb was published in the April 2014 journal, The American Journal of Clinical Practice. The article entitled: ,Efficacy and safety of a low-level laser device in the treatment of male and female pattern hair loss: a multicenter, randomized, sham device-controlled, double-blind study was authored by Jimenez JJ, Wikramanayake TC, Bergfeld W, Hordinsky M, Hickman JG, Hamblin MR, Schachner LA and is indexed as Am J Clin Dermatol. 2014 Apr;15(2):115-27. For detailed results of this study, Please Click Here

Concomitant Usage

Q. Can the HairMax be used with other modalities?

A. While there have been no formal studies conducted on the concomitant use of the HairMax laser devices in combination with other topical or systemic modalities, there are no contraindications to its use in this regard.

HairMax Models

Q. What is the difference between the HairMax LaserComb models and the HairMax LaserBands?

A. The HairMax LaserBand devices deliver the fastest treatment time to the entire scalp in as little as 90 seconds just 3 times a week for the LaserBand 82, and 3 minutes,  3 times a week for the LaserBand 41.

The HairMax LaserComb UItima 12 incorporates a hair parting teeth mechanism for optimal delivery of laser energy to the hair follicles, making them an ideal treatment for localized areas of hair loss. Click here for a quick model comparison.

To learn more about opportunities to bring HairMax into your practice Click Here.


Q. How much does the HairMax Ultima 12 and the LaserBand 82 and LaserBand 41 cost?

A. The HairMax LaserBand 82 costs USD $799.00 and the HairMax LaserBand 41  costs USD $549.00 respectively. The HairMax LaserComb Ultima 12 costs USD $399.00.


Q. What happens if the HairMax does not appear to have efficacy on an individual patient?

A. Because we are sure that your patients will be satisfied with their HairMax laser device, we offer a money back guarantee: If the product is returned within 6 Months (24 Weeks), there will be a 20% restocking fee applied. This money back guarantee is effective from the date of delivery. Please note that only orders placed directly through Lexington International are eligible for this money back guarantee.

Postmenopausal Hair Loss

Q. Will the HairMax help to restore post menopausal hair loss?

A. The HairMax Laser82 or LaserBand 41 are an ideal choice to treat postmenopausal hair loss as they provide complete scalp coverage for delivery of laser energy to the entire scalp, unlike top of hair devices.

Optimal Usage

Q. Will results improve when the HairMax laser devices are used more frequently than 3 times a week ?

A. We have found that three times a week seems to be the optimal amount of usage. Using the HairMax laser devices more than three times a week has not been shown to accelerate hair growth.


Q. How long before the patient starts to see results from use of the HairMax laser devices?

A. User experience will vary. In general, there are 3 categories of user experience:

  • Many users will see positive results after 8 weeks of treatment.
  • More users will see benefits from weeks 10-16
  • A minority of users will only begin to see subtle improvements (if any) after 16 weeks.

It is critical to success that your patients use the HairMax as directed and for the proper length of time to see optimum results.


Q. How do I get some of these devices to try on my patients?

A. We do not provide samples of the HairMax laser devices. However, the fact that there is a money-back guarantee for the HairMax means that you can have your patients purchase the device for trial and have recourse if they are not satisfied with the results.

If you wish further information in this regard, please contact Professional Services at 1-866-273-7795.

Shampoos and Conditioners

Q. Can the HairMax laser devices be used on wet hair and are there any shampoo recommendations that go along with the device?

A. The HairMax can be used on wet or dry hair. Patients should use a sulfate free shampoo and conditioner. We offer the HairMax for density line of hair care products which do not have irritants such as sodium lauryl sulfate and will make your hair more conducive to the use of the HairMax laser devices.  Learn about HairMax Hair Care products

Use with Hair Transplants

Q. Are the HairMax laser devices a good adjunct to hair transplant/surgical procedures?

A. A number of hair transplant surgeons have reported that use of the HairMax in hair transplant patients may decrease shock fallout of native hairs, enable quicker return to normal pigmentation of scalp, and promote faster growth cycles of the transplanted hair follicles, but there have been no formal studies carried out in this regard to validate these findings. (The teeth of the HairMax LaserBand are removable making immediate use after surgery possible.)


Q. How do my patients obtain the HairMax laser devices?

A. The HairMax laser devices are available for purchase by your patients by accessing the web site: or by calling 866-527-3726, 24/7.


Q. How do I obtain information on carrying the HairMax laser devices in my office?
A. Contact Roxana Santana via email: